(Applicable to Domestic & International Orders)
At Auvoria (An Undertaking of Shree Balaji Retailers), each garment is a reflection of timeless Indian artistry
and modern elegance. While we ensure the highest standards of quality, if something doesn’t feel right, our
transparent policies are here to support you.
1.Eligibility for Return & Exchange
- Products are eligible for return or exchange within 7 days of delivery (domestic & international).
- Items must be unused, unwashed, and in original condition with all tags, packaging, and accessories
intact. - Non-returnable items: customized or altered garments, discounted/clearance items, innerwear,
accessories, and personal-use products.
2.Open Box Delivery Policy
- We provide Open Box Delivery to assure you of the correct product, size, and quantity at the time of
delivery. - If you accept delivery without open box checking, a clear unboxing video (from start to end, without
cuts) is mandatory for any return request. - Returns without open box verification/unboxing video will not be accepted.
3.Return & Exchange Process
- Raise a request within 7 days of delivery by emailing support@theauvoria.com with Order ID & reason.
- Our team will confirm eligibility and share the return instructions.
- Ship the item back:
- Domestic Orders: Customer to ship product to our return address
- International Orders: Customer must bear return courier charges, duties, and any applicable taxes.
- After inspection, exchange/refund will be processed.
4.Refunds
- Prepaid Orders: Eligible for full refund to the original payment method within 7-10 business days
(domestic) or 10-15 business days (international). - COD Orders: Refunds will not be processed to bank accounts. Instead, customers will receive an Auvoria
Cashback Coupon of the same value (valid for future purchases). - Shipping charges, customs duties, and taxes are non-refundable.
5.Damaged or Defective Products
- Incase of damaged/defective items, notify us within 48 hours of delivery with photos/videos.
- We will provide a free replacement or full refund (including shipping charges) after verification.
6.International Orders — Additional Terms
- For international customers:
Return shipping, customs duties, and local taxes must be borne by the customer. - Ensure proper packaging to prevent transit damage
- Compliance with local import/export rules is the customer’s responsibility.
7.Contact Us
- For return, exchange, or refund assistance:
- Email: support@theauvoria.com
- Phone: +91 74693 56423
- Address: Shree Balaji Retailers (Brand: Auvoria), New Market, Mandawara Road, Hindaun City, Rajasthan – 322230, India.
