TERMS OF SERVICE – AUVORIA

(An Undertaking of Shree Balaji Retailers)

AGREEMENT TO OUR LEGAL TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between Shree Balaji Retailers, a firm registered in India at New Market, Mandawara Road, Hindaun City, Rajasthan – 322230 (“Company,” “we,” “us,” or “our”), and you (“user,” “you,” or “your”), regarding your access to and use of the website www.theauvoria.com (“Site”) and the fashion & lifestyle services we provide under our brand name Auvoria (an undertaking of Shree Balaji Retailers).

By accessing our Site, purchasing our products, or using our services, you agree to these Terms. If you do not agree, please discontinue the use of our Services immediately.

We may update these Terms from time to time, and any changes will be notified on our Site or via email. Continued use of Services after updates implies your acceptance.

Our Services
Eligibility & User Obligations
User Registration
Intellectual Property Rights
Products & Descriptions
Orders, Purchases, and Payment
Shipping & Delivery
Returns, Exchanges & Refunds
Pricing & Promotions
Prohibited Activities
User Generated Content & Reviews
Contribution License
Privacy Policy & Data Protection
Electronic Communications & SMS Messaging
Social Media & Third-Party Links
Disclaimer of Warranties
Limitation of Liability
Indemnification
Governing Law & Jurisdiction
Dispute Resolution
Termination of Use
Amendments & Interruptions
Miscellaneous
Contact Us

1. OUR SERVICES

Auvoria, an undertaking of Shree Balaji Retailers, is a luxury fashion and lifestyle brand that provides online and offline retail services via www.theauvoria.com and associated platforms.
Our services include:

Online sale of apparel, ethnic wear, fusion wear, and lifestyle products.
Customer care and support services.
Sustainable initiatives (e.g., tree plantation per successful order).
Marketing campaigns, promotions, and retail partnerships.

We reserve the right to add, modify, or discontinue any service without prior notice.

2. ELIGIBILITY & USER OBLIGATIONS

You must be at least 18 years of age to use our Services.
If you are under 18, parental/guardian consent is required.
You agree to provide accurate and updated information.
You are responsible for maintaining account confidentiality.
Misuse of services, fraudulent activities, or harming the brand image is prohibited.

3. USER REGISTRATION

Registration may be required for certain features.
Information provided must be correct and up to date.
Accounts are non-transferable.
The Company reserves the right to suspend accounts with false details.

4. INTELLECTUAL PROPERTY RIGHTS

All website content, images, logos, product designs, and branding are the intellectual property of Shree Balaji Retailers (Brand: Auvoria).
Content may not be copied, resold, or commercially exploited without written consent.

5. PRODUCTS & DESCRIPTIONS

We strive to ensure accuracy in product descriptions, but variations in color or design may occur due to screen display or photography.
All products are subject to availability.

6. ORDERS, PURCHASES, AND PAYMENT

By placing an order, you confirm that you are legally authorized to purchase.
Payments may be made through UPI, Net Banking, Credit/Debit Cards, Wallets, and PayPal.
Transactions are processed in INR.
Orders may be refused or cancelled at the Company’s discretion.

7. SHIPPING & DELIVERY

We ship across India and selected international destinations.
Delivery timelines are estimates only and may vary.
Shipping charges (if applicable) are displayed during checkout.

8. RETURNS, EXCHANGES & REFUNDS

Our detailed Return Policy is available on our Site.
Products must be unused and in original condition to qualify.
Refunds will be processed through the original payment method, subject to approval.

9. PRICING & PROMOTIONS

Prices are subject to change without prior notice.
Promotional offers are time-limited and may be withdrawn anytime.

10. PROHIBITED ACTIVITIES

Users may not:

Post or share false/misleading information.
Attempt to hack, disrupt, or introduce malware.
Use bots or unauthorized tools.
Exploit Auvoria products for unauthorized resale.

11. USER GENERATED CONTENT & REVIEWS

By submitting reviews or photos, you grant the Company a license to use such content for promotional purposes.
Content must not be offensive, defamatory, or illegal.

12. CONTRIBUTION LICENSE

By submitting content, users grant Shree Balaji Retailers (Auvoria) a worldwide, royalty-free license to use and display such contributions.

13. PRIVACY POLICY & DATA PROTECTION

We comply with the Digital Personal Data Protection Act, 2023 (India).
Data is collected only for improving services.
Full details are provided in our Privacy Policy.

14. ELECTRONIC COMMUNICATIONS & SMS MESSAGING

By using our Services, you consent to receive updates, SMS, or emails.
You can opt-out anytime via provided options.

15. SOCIAL MEDIA & THIRD-PARTY LINKS

Our Site may link to third-party platforms. We are not responsible for their practices.

16. DISCLAIMER OF WARRANTIES

Our Services are provided “AS IS” and “AS AVAILABLE.” We do not guarantee uninterrupted, error-free, or fully accurate Services.

17. LIMITATION OF LIABILITY

Shree Balaji Retailers (Auvoria) shall not be liable for indirect, incidental, or consequential damages, including lost profits or data.

18. INDEMNIFICATION

You agree to indemnify and hold harmless the Company against claims arising out of your misuse of Services.

19. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India, under the jurisdiction of Karauli District Courts, Rajasthan.

20. DISPUTE RESOLUTION

Disputes shall first be resolved amicably. If unresolved, they will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings in Jaipur, Rajasthan.

21. TERMINATION OF USE

The Company may suspend or terminate your account for violating Terms.

22. AMENDMENTS & INTERRUPTIONS

Services may be updated, suspended, or discontinued at any time. We are not liable for interruptions or delays.

23. MISCELLANEOUS

These Terms form the complete agreement between user and Company.
If any provision is unenforceable, the remaining Terms continue in effect.
Failure to enforce rights does not waive them.

24. CONTACT US

For queries or complaints, contact us at:

Shree Balaji Retailers (Brand: Auvoria)
Hindaun City, Rajasthan – 322230, India
Email: support@theauvoria.com
Phone: +91 74693 56423