Auvoria – Customer Care Policies
Auvoria – Customer Care Policies
(An Undertaking of Shree Balaji Retailers)
At Auvoria, every creation is more than a garment – it is a promise of elegance, trust, and timeless craftsmanship. To honor this promise, we have designed transparent and customer-friendly policies that make your shopping experience seamless and secure.
Payment Policy
We accept all major payment methods: Credit/Debit Cards, Net Banking, UPI, Wallets, and International Cards.
COD (Cash on Delivery) is available across most pin codes in India.
International orders are strictly prepaid.
Refunds:
Prepaid Orders → Refunded directly to your original payment method.
COD Orders → Refunded as an Auvoria Cashback Coupon, redeemable on future purchases.
Taxes & Duties: Prices include GST in India. For international shipments, customs duties, VAT, and import taxes are borne by the customer.
Shipping Policy
Processing Time: Orders are processed within 1–3 business days. Customized or made-to-order pieces may take longer.
Domestic Delivery (India): 4–7 business days for metro cities, 5–10 for other locations. COD available.
International Delivery: 7–15 business days, depending on country & customs.
Open Box Delivery (India Only): Available for select pin codes – you may check your order before accepting delivery.
Charges:
Free shipping in India on orders above ₹1,999.
International shipping calculated at checkout.
Order Tracking: A tracking link will be shared via email/SMS once shipped.
Return, Exchange & Refund Policy
Eligibility: Returns/exchanges accepted within 7 days of delivery, provided the item is unused, unwashed, and in original condition with tags & packaging.
Not Eligible: Customized, altered, discounted/clearance items, accessories, innerwear, or personal-use products.
Open Box Verification: If delivery is accepted without open box check, a clear unboxing video (start to end, no cuts) is mandatory for returns.
Refunds:
Prepaid → Refunded to original payment method within 7–10 business days (domestic) or 10–15 business days (international).
COD → Auvoria Cashback Coupon of the same value.
Shipping charges, duties, and taxes are non-refundable.
Damaged/Defective Items: Report within 48 hours with photos/videos for free replacement or full refund.
International Orders: Customer must bear return courier charges, customs duties, and local taxes.
Our Commitment
We aim to deliver not just garments but also peace of mind. Every step – from safe packaging to secure payments and easy returns – is designed to reflect the trust and transparency that define Auvoria.
Connect With Us
support@theauvoria.com +91 74693 56423
Shree Balaji Retailers (Brand: Auvoria), New Market, Mandawara Road, Hindaun City, Rajasthan – 322230, India
